Emergency Dispatch Division
Michigan's second Central Dispatch Center was located in the Jackson County Court Building in 1975. The Center was moved to the Jackson County Sheriff's Department in 1988 and returned to the Jackson County Court Building in January 1999.
Emergency Dispatch is a division within the Jackson County Office of the Sheriff. In Jackson County you call 911 for all police, fire and rescues services. The Jackson County Sheriff's Office Communication Center is the Central Dispatch location for all police, fire, or rescue service, emergency or non emergency. This seven day a week, twenty four hour a day, operation is staffed by nineteen telecommunicators.
All calls requiring ambulance response are transferred to Huron Valley Ambulance. Huron Valley has assumed the role of the medical prescreening and prearrival medical instruction provider for Jackson County. The benefits are tremendous. Jackson City-County residents will receive medical information from the highly skilled and trained staff fro Huron Valley at no cost to Jackson Tax Payers. This is a WIN-WIN situation.
On October 22, 2014 we open the new Dispatch center which is located at the Human Service Building. The Building was total renovated with all new equipment and Technology upgrades to fulfill the needed mandates to become NG911 ready and complaint. The next step will be to bring "Text to 911" into the center and Jackson County.
What to Expect When You Call 911
Remember to call 911 for any emergency (emergency is anything where a life-threatening situation exist or a serious felony is in progress) call to report a fire, crime, medical emergency or any other situation requiring an immediate response by a police, fire, and EMS). You also call 911 for any non-emergency or police report (non-emergency a crime has just occurred of a non-life threating nature and immediate response is not needed or doesn’t require a rapid response to prevent injury or property damage) situation that is needed. Remember during high call volumes the dispatcher will ask if this is an emergency or non-emergency. If it is a non-emergency they will place you on hold so they can answer another line that might need immediate attention.
- Try and remain clam while listening and answering questions from the dispatchers. If left to speak uninterrupted, many excited callers will go to great length and detail in describing what has lead up to the incident and that is left to the first responders to investigate.
- Know your location, as some VOIP and cell phones will not give the dispatchers an address.
- Remember while the dispatcher is gathering the needed information, first responders are getting dispatch behind the scenes by another dispatcher simultaneous.
Try to remain calm *Answer all questions (they are necessary and do not impeded response time) *follow all instructions given by dispatcher *the more specific or detailed you can be the better able we are to assist
For the month of August 2015, the Emergency Dispatch Division received a total of 20,147 calls